The new process should create a simpler billing experience for customers and less complexity for the Halp team so that we can focus on building the product features you want. Why are we making this change? Our former billing process created additional invoices and confusion for customers, and was also much different from the standard of how most SaaS products handle billing. What is Slack pricing There are four Slack tiers: Free, Pro (8. Prior to August 1st 2020, when you remove an Agent from a triage channel using /kick or /remove in Slack, your account will be credited for the value of that Agent from now until your next billing cycle, and you will see that credit reflected on your next invoice.Įffective August 1st, 2020, when you remove an Agent from a triage channel using /kick or /remove in Slack, you will renew at your lower agent count upon the next billing cycle. You will be charged for the new Agent for the remainder of the billing cycle.

When you add an Agent to a triage channel using /invite, you will be notified that an agent was added via a Halpbot notification in the Slack channel and your Admin will be notified that an agent was added via an email notification.

Slack education pricing